If a prescription is required, our GPs can provide a private prescription.

There is no additional charge for a prescription that is issued within a GP consultation.

A private prescription can be taken to any pharmacy. The chemist might charge a dispensing fee, along with the cost of the medication.

Please note that prescriptions cannot be issued to new patients without a GP consultation.

What about repeat prescriptions?

We can provide repeat prescriptions:

if this is for a medication that we have initiated then all you need to do is submit a prescription request via email for our GP to review.
If this is for a medication that was initiated by another practice, then we will require written documentation of the treatment for our doctor to review – You will need to book a consultation with one of our GPs.

You will be greeted by our reception staff when you arrive for your GP appointment. If you are a new patient they will ask you to complete a health questionnaire before seeing your GP, if you have not already done this on-line.

There is local on street parking outside the Clinic that can be paid via RingGo.
We unfortunately do not have a customer accessible car park.

We do not provide a walk in appointment service, please call the practice in advance to book your appointment.

Same day appointments are usually available if you need to see a GP that day.

We do not provide a service for medical emergencies. If you think you have a medical emergency please dial NHS urgent services on 111 or 999 as appropriate, or visit your local Accident and Emergency Department.

Unfortunately, we regret to inform you that our private GP service is only available for patients aged 16 and over.
We do, however, offer vaccinations to children from 12 months.

Cancellation Policy
Please allow at least 24 hours notice for the cancellation or changing of any confirmed appointment.
After that, you will be charged a 100% fee for appointments missed or cancelled without a 24 hour warning (Saturdays & Sundays not included).

Late Appointments Policy
Patients are expected to arrive in good time for their appointment.

If patients arrive more than 10 minutes late, they have missed their appointment and will need to rebook.
This is to prevent delays to the doctors’ sessions and to ensure fairness for patients who have arrived on time.

We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctor or nurse may be running behind. When the clinician is running late our reception staff will advise the patients upon arrival and apologise to them for the delay.

When a patient is less than 10 minutes late:
The receptionist will book the patient in but advise them they are late for their appointment and remind them that they must attend on time in the future.

When a patient is 10 or more minutes late:
Patients who arrive 10 or more minutes late have therefore missed their appointment. The receptionist will advise them to rebook a new routine appointment at an additional cost. GP Matters has a non-refundable policy.

Further Information:
If a patient calls ahead to say they will be late, this does not alter the policy. If they are going to be late, the receptionist will advise them on the phone that they should rebook, rather than waste a journey. They should also be notified that the appointment fess is non- refundable.

Receptionists are not permitted to interrupt doctors during practice to request them to see late patients, so to avoid disappointment, please do not ask them to do.